What Does "Transaction Was Rejected by Gateway" Error Mean?

2 min. readlast update: 05.01.2023

If you have recently submitted payment information and received the "Transaction was rejected by gateway" error message, you may be wondering what this message means.

This error message indicates that the payment gateway, which is responsible for processing the payment and authorizing the transaction, has declined the payment. 

Why was my payment declined?

The payment gateway may have declined the payment for a variety of reasons. It could be that the payment information was incorrect, such as an incorrect credit card number or expiration date. It could also be that the payment gateway is not able to verify the payment information, such as a billing address or zip code. It could also be that the payment gateway has detected a suspicious activity or fraud attempt, and has blocked the transaction. 

What can I do?

If you have received this error message, it is important to review the payment information to make sure it is correct. If the payment information is correct, you may need to contact your bank or credit card issuer to ensure that the payment can be authorized. 

I am still experieincing an issue?

In some cases, the "Transaction was rejected by gateway" error message may be caused by a technical issue. If this is the case, the issue should be resolved quickly and you should be able to complete the transaction you can also contact us to see if this is the case. 
Contact us via LiveChat or email us for further assistance. Med+Proctor's business hours are Monday - Friday, 8 am - 5 pm CST, to speak to a live representative please contact our team during our business hours. 
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