Med+Proctor Password: If you have forgotten your MedProctor password, you can easily reset it by copying and pasting this link into your browser: https://secure.medproctor.com/Account/PasswordRecovery or clicking here to reset your password. Type in your student email address and follow the instructions to reset your password. If you are still having difficulty, you can email help@medproctor.com or start a chat with a live representative and our support team will be able to manually reset your password for you.

Yes, If you did not receive an invite or your invite link is not working, you can manually register your account. If you are looking to create a new account with MedProctor, please visit www.medproctor.com and select "register for a new account". You will need to enter your school email address in order to create an account; personal emails of any kind will not be accepted. Once you have entered your school email address, you will be able to start the process of creating your new account.

The username for your Med+Proctor account is the email address you provided when you signed up. If you are having difficulty logging in and receive the message "Invalid credentials," it is likely that your username or password is incorrect. Most likely, your student email address was used to create your account, not a personal email address.  If you are not sure which email address you used to create your account, you can contact our team to reset your password or to let you know which email address you used.

My school term or requirement group isn’t an option:  If you know your school term and requirement group and it isn’t an option, for example, you start school in fall 2025 but the only available option is fall 2023, you will want to contact us via live chat or email so we can make that term available to you. You can select the incorrect term so that you may continue with your upload, and contact us to change it for you so that your review process isn’t delayed.

You will register using your school email address: Please visit www.medproctor.com and select "register for a new account" to start your new account. From there you will want to type in your school email address to get started. You will not be able to create an account with a personal email of any kind, you must enter your student email address. Secured Sign On (SSO):  If your school requires you to use their SSO log-in to create an account you should immediately be re-directed there, where you will need to use your school portal username and password to log into your account.

How do I change my term? Log into your Med+Proctor account and navigate to the profile section. There you will be able to edit any account information including your name, date of birth, school term, student ID, and any other relevant information. Once you have made the necessary changes to your profile, they will be updated immediately.  Will it affect the review of my documents? If you have selected the wrong term for your vaccine requirements, don't panic.

CWID is more commonly referred to as your student ID. CWID stands for "Campus Wide ID" which is a unique identifier assigned to each student by the school admissions or registrar's office when they are accepted to the school. This ID is used to access various school services, such as library resources, online course materials, and student discounts. It is important to keep your CWID safe and secure, as it is used to verify your identity when accessing school services.

If you have recently submitted payment information and received the "Transaction was rejected by gateway" error message, you may be wondering what this message means. This error message indicates that the payment gateway, which is responsible for processing the payment and authorizing the transaction, has declined the payment.  Why was my payment declined? The payment gateway may have declined the payment for a variety of reasons. It could be that the payment information was incorrect, such as an incorrect credit card number or expiration date.